This is the same situation as the credit card-related suck posted here: http://customerssuck.livejournal.com/1984900.html
Thing is, the policy regarding credit cards hasn't changed, but because most cards now have chips and PINs, a lot of new cashiers aren't trained on the policy or don't think of it when the situation arises; so my following the policy is apparently an anomaly.
The policy is this (and is the same for the majority of stores, if not all):
The signature on your card has to match the one you put on the slip.
If you have not signed your card or the two do not match, we verify photo ID.
Today in the cashier notes, they included one about the credit card policy, including that if someone is buying only gift cards with a credit card, we're to check the photo ID regardless, because there are scammers out there stealing credit cards and then buying gift cards, so we have to cover our asses.
This being to ensure the security of the card owner, you would think people wouldn't have a problem with it, right? Well, if that were the case, I would not be typing this today.
A gentleman (not gentle in the slightest) has an older card that does not have a chip, and so he has to sign for his groceries. I ask if I can see his card so that I can compare the signatures. He says I've seen his card before and should know him by now.
I work in a grocery store. I'm lucky if I see the same customer two weeks in a row. With the way my schedule bounces up and down and not being on the same cash from day to day, I see a lot of people. It's next to impossible for me to remember every single person who comes through. I might have served this guy once before, I really don't remember. After telling him politely that I see a lot of customers just in the course of one day he hands over his card for comparison, all the while saying that I'm the only cashier who does this to him.
Signature on his card, full cursive letters. Signature on the slip, illegible scrawl.
I ask to see his ID. He gets pissed. Even initially says he'll pay cash (forgetting that the purchase has already gone through on the card). I tell him it's for his own protection and that it's the policy. In reply to it being policy, he says "No, it's not!" So I offer that I can show him where it's written in the cashier binder if he so chooses. He just goes on about how stupid it is that I'm making him do this, I'm holding my ground, remaining as polite as possible. He fishes out his ID, I check it, it's fine.
Does he leave right away? Nope. He's hanging around the service desk. So I call B (the guy working there) and give him a heads-up. The customer doesn't talk to B long, so I think it must have been about something else. Turns out, behind me towards the door, one of the assistant managers (AM) was standing by for something, so the customer had asked B if AM was in a managerial position, and B had said yes.
After the flow of customers died down, the girl on the cash behind me (who's been with the company for a number of years) said I didn't do anything wrong and that AM had backed me up.
After a while I shut down and go on break.
When I get back from break, I find out from B that when AM passed by the service desk after talking to the guy, AM said to B "That guy's a d***." So... wow. I'm really wondering what the heck the guy said to make AM have that reaction.
Update on the complaints against me (http://customerssuck.livejournal.com/2288829.html
I talked to the front-end supervisor, and she said she'll ignore the bits where people said I was reading something, because she agrees that it just sounds weird. She said I could have been looking through the flyer and the customer would have been in a bad mood so he (it turns out the complaint was from the guy, not his wife) would have just seen me looking at something and blown it out of proportion. I'm wondering if his mood may have been affected by whatever pain he was in that made him need to sit down. On the one hand, I feel sorry he has to go through that but, on the other hand, I don't appreciate being the recipient of his anger.